Privacy Policy
Effective Date: 27/06/25
Business Name: Nicole Klutse / Secure The Stay (STS)
Contact Email: [email protected]
1. Introduction
We are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your information when you engage with our coaching programmes, visit our website, or interact with us online or offline.
2. Who We Are
This privacy policy applies to Nicole Klutse and STS. We offer business coaching, mentoring services, and property-related training, including Rent-to-Rent and Airbnb strategies.
We are the data controller responsible for your personal data.
3. What Data We Collect
We may collect the following personal information:
Personal Identifiers:
Name
Email address
Telephone number
Billing address
Social media handles
Business Information:
Company name
Business goals or stage
Case studies or testimonials (with consent)
Payment Details:
Payment method (via secure third-party processors such as Stripe or PayPal)
Transaction history
Usage Data:
IP address
Device type and browser
Session activity and website interactions
Attendance in online sessions or coaching calls
Sensitive Data (if disclosed):
Faith-based beliefs (only when voluntarily shared during coaching)
Any additional insights shared during private coaching sessions (treated with strict confidentiality)
4. How We Collect Data
We collect your data through:
Online forms (e.g. application forms, waitlists)
Email correspondence
Zoom or coaching call registration
Surveys and feedback forms
Payment processors (Stripe, PayPal)
Website analytics tools (e.g. Google Analytics, Meta Pixel)
5. Why We Use Your Data
We use your data for the following purposes:
To deliver coaching and mentorship services
To manage your booking, payment, and participation in programmes
To communicate important programme updates
To send relevant marketing content with your consent
To improve our services and track engagement
To comply with legal and regulatory requirements
6. Legal Basis for Processing
We process your data under the following lawful bases:
Consent: Where you’ve given clear permission (e.g. marketing opt-ins)
Contract: To fulfil our service agreement with you
Legal obligation: To comply with regulations (e.g. tax, financial laws)
Legitimate interests: For business development and service improvement (in a way that does not override your rights)
7. How We Share Your Data
We do not sell or rent your personal data. However, we may share it with:
Our team or contractors supporting programme delivery
Payment processors (e.g. Stripe, PayPal)
CRM or email marketing systems (e.g. MailerLite, ConvertKit)
Web and analytics tools (e.g. Google Analytics)
Legal or regulatory authorities, if required by law
All third parties are GDPR-compliant and under contract to keep your data secure.
8. Data Retention
We retain your data:
For up to 6 years for financial and legal records
For marketing purposes until you unsubscribe or request deletion
Coaching session data and notes are retained for 12 months after programme completion unless requested otherwise
9. Your Data Rights
You have the right to:
Access a copy of your personal data
Correct inaccurate data
Request deletion of your data (“right to be forgotten”)
Withdraw consent at any time
Object to processing or request data portability
To exercise your rights, email [Insert your business contact email] with the subject line: “Data Request”.
10. Security
We take your data security seriously and implement:
Encrypted payment processing
Password-protected access to internal platforms
Secure storage of files and emails
Access restrictions to only authorised personnel
11. Marketing Preferences
You will only receive promotional emails if you have opted in. You can unsubscribe at any time by clicking the link at the bottom of our emails or by contacting us directly.
12. Use of Recordings
Coaching sessions (group or 1:1) may be recorded for internal training and marketing.
By participating, you give permission for us to use your image, voice, or testimonial in future promotional content, unless you opt out in writing.
13. Cookies
Our website may use cookies to enhance your browsing experience. You can control or disable cookies through your browser settings.
14. Updates to This Policy
We may update this policy from time to time. Any major changes will be communicated via email or posted on our website.
15. Contact Us
If you have questions about this policy or your data, please contact:
Nicole Klutse / Secure the Stay
Email: [email protected]