Privacy Policy

Effective Date: 27/06/25

Business Name: Nicole Klutse / Secure The Stay (STS)

1. Introduction

We are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your information when you engage with our coaching programmes, visit our website, or interact with us online or offline.

2. Who We Are

This privacy policy applies to Nicole Klutse and STS. We offer business coaching, mentoring services, and property-related training, including Rent-to-Rent and Airbnb strategies.

We are the data controller responsible for your personal data.

3. What Data We Collect

We may collect the following personal information:

Personal Identifiers:

Name

Email address

Telephone number

Billing address

Social media handles

Business Information:

Company name

Business goals or stage

Case studies or testimonials (with consent)

Payment Details:

Payment method (via secure third-party processors such as Stripe or PayPal)

Transaction history

Usage Data:

IP address

Device type and browser

Session activity and website interactions

Attendance in online sessions or coaching calls

Sensitive Data (if disclosed):

Faith-based beliefs (only when voluntarily shared during coaching)

Any additional insights shared during private coaching sessions (treated with strict confidentiality)

4. How We Collect Data

We collect your data through:

Online forms (e.g. application forms, waitlists)

Email correspondence

Zoom or coaching call registration

Surveys and feedback forms

Payment processors (Stripe, PayPal)

Website analytics tools (e.g. Google Analytics, Meta Pixel)

5. Why We Use Your Data

We use your data for the following purposes:

To deliver coaching and mentorship services

To manage your booking, payment, and participation in programmes

To communicate important programme updates

To send relevant marketing content with your consent

To improve our services and track engagement

To comply with legal and regulatory requirements

6. Legal Basis for Processing

We process your data under the following lawful bases:

Consent: Where you’ve given clear permission (e.g. marketing opt-ins)

Contract: To fulfil our service agreement with you

Legal obligation: To comply with regulations (e.g. tax, financial laws)

Legitimate interests: For business development and service improvement (in a way that does not override your rights)

7. How We Share Your Data

We do not sell or rent your personal data. However, we may share it with:

Our team or contractors supporting programme delivery

Payment processors (e.g. Stripe, PayPal)

CRM or email marketing systems (e.g. MailerLite, ConvertKit)

Web and analytics tools (e.g. Google Analytics)

Legal or regulatory authorities, if required by law

All third parties are GDPR-compliant and under contract to keep your data secure.

8. Data Retention

We retain your data:

For up to 6 years for financial and legal records

For marketing purposes until you unsubscribe or request deletion

Coaching session data and notes are retained for 12 months after programme completion unless requested otherwise

9. Your Data Rights

You have the right to:

Access a copy of your personal data

Correct inaccurate data

Request deletion of your data (“right to be forgotten”)

Withdraw consent at any time

Object to processing or request data portability

To exercise your rights, email [Insert your business contact email] with the subject line: “Data Request”.

10. Security

We take your data security seriously and implement:

Encrypted payment processing

Password-protected access to internal platforms

Secure storage of files and emails

Access restrictions to only authorised personnel

11. Marketing Preferences

You will only receive promotional emails if you have opted in. You can unsubscribe at any time by clicking the link at the bottom of our emails or by contacting us directly.

12. Use of Recordings

Coaching sessions (group or 1:1) may be recorded for internal training and marketing.

By participating, you give permission for us to use your image, voice, or testimonial in future promotional content, unless you opt out in writing.

13. Cookies

Our website may use cookies to enhance your browsing experience. You can control or disable cookies through your browser settings.

14. Updates to This Policy

We may update this policy from time to time. Any major changes will be communicated via email or posted on our website.

15. Contact Us

If you have questions about this policy or your data, please contact:

Nicole Klutse / Secure the Stay

Email: [email protected]