Terms and Conditions for Secure The Stay Rent-to-Rent Coaching Programme
Nicole Klutse / Secure The Stay
By enrolling in this programme, you are agreeing to the following terms and conditions.
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1. DEFINITIONS
* “We”, “us”, “our”, or “Nicole” refers to Nicole Klutse and her authorised representatives.
* “You”, “your”, or “client” refers to the individual enrolling in the Rent-to-Rent Coaching Programme.
* “Programme” refers to the Rent-to-Rent coaching offer, including its sessions, resources, and support features.
2. PROGRAMME STRUCTURE
* The programme is a **4-month (16-session)** experience.
* Sessions may be delivered weekly or bi-weekly depending on agreed scheduling.
* All sessions are delivered online via Zoom or similar video conferencing platforms.
* Nicole reserves the right to **extend the programme as a gesture of goodwill**, but this is **not a default entitlement**—especially if missed sessions were due to non-attendance without valid reason.
3. PROGRAMME ACCESS & COMMENCEMENT
* You are expected to begin the programme from the **agreed start date**.
* If you **do not commence** the programme or fail to attend **within 30 days of your agreed start date**, **you forfeit your space and no refund will be offered**, except in cases of extenuating circumstances (to be reviewed on a case-by-case basis and with sufficient documentation).
* Extensions or deferrals are **not guaranteed** and are offered solely at Nicole’s discretion.
4. FEES, PAYMENTS & REFUNDS
* The full investment amount must be paid in advance unless otherwise agreed.
* All payments are non-refundable except where required by law or explicitly stated otherwise in writing.
* There is **no cooling-off period** once you access any part of the programme, including course materials, training sessions, or live calls.
* Any attempt to request chargebacks or avoid payment obligations without prior discussion may result in legal action or removal from the programme.
5. CLIENT RESPONSIBILITIES
* You are responsible for attending sessions, completing assigned work, and implementing advice.
* You must treat all community spaces, calls, and communication channels with respect. Disrespectful or disruptive behaviour may result in removal without refund.
* Replays may be provided for missed sessions, but there is **no guarantee of 1:1 catch-up** unless otherwise agreed.
6. VIDEO RECORDING & MARKETING USAGE
* All sessions may be recorded for internal training and quality assurance purposes.
* **By participating in the programme, you grant permission for your image, voice, or written contributions (e.g. feedback/testimonials) to be used in future marketing materials**, including (but not limited to) social media, emails, and promotional videos.
* If you prefer to opt out of public-facing materials, please notify us in writing prior to the start of the programme.
7. INTELLECTUAL PROPERTY
* All materials provided (videos, templates, documents) are the intellectual property of Nicole Klutse and LNPG.
* You may not reproduce, share, or sell any part of the content without written permission.
* Breach of this may result in legal action and removal from the programme without refund.
8. RESULTS DISCLAIMER
* While this programme is designed to help you generate income through Rent-to-Rent, **results are not guaranteed**.
* Your outcome depends on your commitment, action, implementation, and external factors beyond Nicole’s control.
9. CONFIDENTIALITY
* All discussions in coaching sessions and community spaces are confidential and must not be shared externally.
* You agree not to share sensitive information from other members or the programme content without permission.
10. TERMINATION
* Nicole reserves the right to terminate access to the programme if terms are breached, especially in cases of:
* Non-payment
* Misuse of intellectual property
* Disruptive or harmful behaviour
* Failure to maintain confidentiality
11. FORCE MAJEURE
* In circumstances outside of our control (e.g. illness, internet outage, platform disruption), we reserve the right to reschedule sessions or extend timelines as needed.
12. GOVERNING LAW
* These terms are governed by the laws of England and Wales.